CDCR-sourced visiting logistics for California state prisons — confirm live status before travel.

Mule Creek State Prison

General/App Qs (209) 274-4911 x5410; Sgt (209) 274-4911 x5425

Open for in-person visiting

CDCR page date · 2026-06-23 | BTB checked · 2026-06-30

Tablet & phone provider transition — ViaPath → Securus

Tablet provider changed: this facility is now on Securus

Mule Creek State Prison completed the CDCR-wide switch from ViaPath to Securus (phones May 26 2026, tablets May 27–Jun 2 2026). Families must now use a Securus account for video calls, e-messages, and photos — ViaPath no longer works here. Old ViaPath photos and messages did not transfer. Unused ViaPath family balances can be refunded through the ViaPath call center; the incarcerated person’s balance refunds to their trust account automatically. Note: cheaper rates now apply (video 10¢/min, messages 3¢) but internet radio and games are no longer free.

Full details: Phone & Tablet guide · CDCR tablet transition page ↗ · BTB checked 2026-07-05

Verify morning-of before travel

Do not drive on this page alone.

CDCR visiting rules, walk-ins, housing-unit access, dress-code enforcement, and processing cutoffs can change with little notice. Use this page to prepare, then check CDCR live status and call the facility visiting contact the morning of your trip.

Open this facility’s CDCR visiting page · Visiting contact: General/App Qs (209) 274-4911 x5410; Sgt (209) 274-4911 x5425

Do this first

1. Check live CDCR status

Open the official CDCR page the day before and again the morning you leave.

2. Call before driving

Ask about housing-unit restrictions, walk-ins, dress colors, cash/items, and processing cutoff.

3. Confirm approval

Make sure every visitor is approved and every adult has valid government photo ID.

4. Pack conservative

Bring only allowed items and a backup outfit in the car if possible.

Copy call script

Hi, I’m calling before traveling to visit someone at Mule Creek State Prison. Can you please confirm whether in-person visiting is open today, whether my loved one’s housing unit or yard has any restrictions, whether walk-ins are accepted, the processing cutoff time, current dress-code color restrictions, and the exact cash/items allowed in the visiting room? I also need to confirm where CDCR Form 106 should be mailed for this facility.

Getting approved / CDCR Form 106

Mail CDCR Form 106 to Attn: Visiting at this facility’s staff/institution mailing address. Exact staff-mail address is NOT PUBLICLY AVAILABLE in this starter data — requires facility-page verification or phone confirmation before publishing.

The incarcerated person must initiate CDCR Form 106 by sending the signed Visitor Questionnaire to the prospective visitor. If the exact staff-mail address is not published for this facility, confirm it with visiting staff before mailing legal or approval paperwork.

Sending packages to Mule Creek State Prison

! You cannot mail packages or clothing directly to Mule Creek State Prison. Quarterly packages must be ordered through a CDCR-approved vendor, and the vendor will ask for the person's full name, CDCR number, privilege group, and current housing location. If they were recently transferred, confirm the new housing location first — packages sent to the old facility are refused and refunds may lose restocking fees.

Full walkthrough and current approved vendor list: Sending Packages & Clothing guide · CDCR approved vendors ↗

Medical information about someone at Mule Creek State Prison

! For an urgent change in someone’s medical condition, call this facility’s Patient Health Care Inquiry (PHCI) line: 916-478-8770. This line is for urgent updates only and will not call back for non-urgent questions or unauthorized callers. Staff cannot share anything without a signed CDCR 7385 on file first. For imminent danger — suicide, homicide, or risk of serious injury — do not use PHCI; call the facility's main line and ask for the Watch Office instead.

The 7385 form, the checkbox families miss, and where non-urgent questions go: Getting Medical Information guide

Current BTB alert

No other alerts beyond the provider transition notice above

Apart from the ViaPath → Securus transition notice at the top of this page, no other BridgeTheBars facility-specific alert is posted. Always check CDCR live visiting status and call before a long drive.

Open alert/source page · BTB alert checked 2026-07-02

Visiting hours

In-person visitingFri 12:00pm-6:30pm (processing ends 5:30pm); Sat/Sun 8:30am-3:00pm (processing ends 2pm)

Before you go — checklist

Dress code

Standard statewide rules apply; orange top OR bottom OK if not worn together, sports logos OK without personalization

Cash

$100 adult / $50 minor - UNIQUE: accepts quarters, $1 AND $5 bills

Valid government photo ID for every adult. Includes state driver's license, passport, ICE ID, or Mexican Consulate ID.

Walk-ins

Walk-ins allowed during regular hours space-permitting, no separate window listed

Know before you go

! STATUS: Open with Exceptions - closed statewide Fri 6/26/26 training, resumes Sat 6/27; Form 106 MUST be exactly revision date 05/17 or rejected outright; non-contact/Ad-Seg visits ONLY by phone/email Mon-Thu 8am-12pm, no walk-ins ever; international visitors must attach passport copy

Contacts

Visiting sergeantGeneral/App Qs (209) 274-4911 x5410; Sgt (209) 274-4911 x5425

EmailMCSPVideoVisiting@cdcr.ca.gov

Friends Outside visitor center

HoursThu 10:00am-2:00pm (Admin Day); Fri 11:00am-7:00pm; Sat/Sun/Holidays 8:00am-4:00pm

Phone(209) 274-4749

Provides childcare, clothing if you're out of dress code, transportation from nearby transit, and a place to wait before your visit.

Legal document service & notary

Litigation Coordinator Office(209) 274-5247

Fax(209) 274-5018

EmailCDCRMCSPLitigationCoordinator@cdcr.ca.gov

Office contact published by CDCR for attorney visits, notary services, and legal document service. Individual coordinator name is not publicly listed by CDCR.

Facility size & crowding

People housed here~3,768

Designed for3,284

Occupancy114.7% · Over capacity

CDCR population report · 2026-06-03. Crowding can affect how quickly visiting slots fill.

Related family survival guides

More statewide rules

Full dress code

What you can bring

Getting approved to visit

Source details

Facility visiting statusCDCR facility page

Cash/items allowedCDCR items page

Dress codeCDCR attire page

Visitor approval / Form 106CDCR approval page

Legal / notary office contactsCDCR litigation list

Requires phone confirmation

! Call the Visiting Sergeant before publishing or traveling for facility-specific clothing colors, yard/housing-unit restrictions, walk-in availability, holiday changes, cash exceptions, construction access, or parking issues not shown on the live CDCR page.

Status can change without notice — always confirm the day of your visit.

Check live status on CDCR →