Plain-language help for the parts that trip families up — written from CDCR's own rules, with source links and confirmation warnings.
From “I want to visit” to walking into the visiting room — every step in order.
Calls are free. What to know when calls stop, messages fail, or the provider switches.
Send money safely — vendors, fees, restitution deductions, and facility exceptions.
Who qualifies under §3177, why you can’t book online, food rules, and documents.
Deposit fees, restitution math, free channels, and how to audit vendor charges.
Where they went, why the 90-day silence is normal, and your first-week checklist.
You can't mail items directly — approved vendors, the 4 order details, and refusal traps.
Send letters, photos, and kids’ drawings without getting them delayed or returned.
Why visiting suddenly disappears — and what to check before you drive.
What to say when it’s urgent: safety, medical, mental health, or legal document needs.
The CDCR 7385 form, the checkbox families miss, and which number to call for which situation.