They were just sentenced — here’s where they went, why the silence is normal, and what you can actually do right now.
Someone was just sentenced to state prison, you can’t find them in any locator, or reception rules are confusing you.
Ordering a quarterly package. Reception status (Privilege Group U) means no packages — the order gets refused and refund fees eat your money.
Write a letter (mail works from day one), set up the phone account, and submit your visitor application (Form 106) — approval takes weeks, so start now.
There’s a gap where they’ve left county jail but aren’t in CDCR’s locator yet. That gap is normal and can last days to weeks.
This is the moment that scares families most, and it’s almost always just a records gap. CDCR’s locator — CIRIS — only shows people already in CDCR custody. Someone who left county jail yesterday may not appear for days while intake processes. If they’ve vanished from the county jail roster and aren’t in CIRIS yet, they are most likely on the bus or in intake. If they still don’t appear after a couple of weeks, call CDCR’s Identification Unit at (916) 445-6713 (weekdays 8:00–4:30 Pacific) for CIRIS help. Once they appear, CIRIS shows you the facility — and their CDCR number, which you need for everything else.
Letters are the one unlimited channel during reception. Address format matters: full name, CDCR number, and their housing (facility/building) if you know it, to the institution’s PO Box for that facility. Get the exact address from the facility’s page on this site or CDCR’s facility locator. Photos and kids’ drawings have rules — see the Mailroom Rulebook before sending anything you care about.
Everyone in reception is Privilege Group U — “under processing.” That means: no quarterly packages (don’t order one — it will be refused and vendors deduct restocking and shipping fees from refunds), reduced canteen spending limits, one call per week, and behind-glass visiting only. You can send money to their trust account so they can buy canteen basics — just know deposits are subject to restitution deductions if the court ordered any. Once they transfer and get a regular privilege group, the packages system opens up.
1. Find them on CIRIS (apps.cdcr.ca.gov/ciris) — write down their CDCR number 2. Write a letter with your phone number and address in the body (they may not have their contacts — property gets separated in transit) 3. Set up the phone account so their weekly call connects 4. Submit Form 106 visitor application (approval takes weeks) 5. Send a small trust deposit for canteen basics (hygiene, stamps, paper) 6. Do NOT order a quarterly package yet (Group U = refused + fees) 7. Answer every unknown number for the next 90 days
One detail families learn the hard way: their phone contacts and address book travel separately as property or get left behind at county. Put your phone number and mailing address inside the first letter, in the body — don’t assume they can reach you just because they always could.
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