Plain-language help for the parts that trip families up — written from CDCR's own rules, with source links and confirmation warnings.
From “I want to visit” to walking into the visiting room — every step in order.
Calls are free. What to know when calls stop, messages fail, or the provider switches.
Send money safely — vendors, fees, restitution deductions, and facility exceptions.
Send letters, photos, and kids’ drawings without getting them delayed or returned.
Why visiting suddenly disappears — and what to check before you drive.
What to say when it’s urgent: safety, medical, mental health, or legal document needs.